Sales Refund

• Print refund form – PDF format (Can be found in G:\Shared drives\OSG_All\OSG-FINANCE_Public\For Shop use)
• Refund form to be signed by customer & SM/ASM (no need to put customer i/c number)
• For Atome & Shopback, please provide the transaction/order ID reflected on the website.              (Transaction image is preferred – to ensure refund made to correct transaction)
• Send (1)refund form, (2)credit card slip or image of Atome/Shopback transaction, (3)customer info slip        & (4)sales receipt to Accounts email.
• Email all documents to accounts.sin@owndays.com
• Kindly update the new refunds via https://docs.google.com/spreadsheets/d/1O-UTEI2wC4-Rq6VgSebCAI5E70g3E_FOkOfegYHq1Gc/edit#gid=1850989084                                                                                   (To avoid missed refunds if emails are not received) 
• Any update on the refund status will be reflected on the link.
• Please note the refund will be processed by Accounts dept within 10 working days.                                   Kindly send the refund documents on the day of refund application.🙏🏻
• After Accounts dept processed the refund on the bank website, the bank may take 5-7 working days           to complete processing.
  

Documents to submit:

Visa/Master/AMEX

• Refund form (signed by both customer & SM/ASM)
• Customer info slip
• Sales receipt (Total matched to credit card slip)
• Credit card slip

Atome/Shopback

• Same day refund – Store can process (no need to submit documents)
• Different day refund

–        Refund form with Transaction/Order ID number

–        Customer info slip

–        Sales receipt

–        Image of transaction shown on website (Preferred)

Cash/Nets/Grab

• Petty cash